Privacy Policy

PropShake Limited • Privacy Policy

This Privacy Policy explains how Propshake Limited(“Propshake”, “we”, “us”, or “our”) collects, uses, stores, discloses, and safeguards your personal information when you use our website (the “Website”) and mobile application (the “App”), collectively referred to as the “Services.”

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. About PropShake

Propshake Limited (“Propshake”) is a property technology and facility management company headquartered in Lagos, Nigeria, offering digital tools and services that enable landlords, tenants, agents, and facility managers to manage and maintain properties efficiently.

We are committed to protecting your personal data and respecting your privacy in accordance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable laws.

2. Information We Collect

We collect both personal and non-personal information from users in the following ways:

A. Information You Provide To Us

When you use our Services or communicate with us, we may collect:

• Full name, email address, phone number, and residential/business address
• Account login details (username, password)
• Payment and billing details (bank account, transaction records)
• Property or facility details (location, ownership, images, descriptions)
• Tenant and lease information (for landlords and agents)
• Maintenance requests and service tickets
• Reviews, feedback, messages, or complaints
• Documents you upload (IDs, certificates, lease agreements, etc.)

B. Information Collected Automatically

When you access our Services, we may automatically collect:

• Device identifiers, IP address, browser type, operating system, mobile network
• Usage data (pages or screens viewed, features used, time spent, app crash logs)
• Location data (if you enable geolocation services)
• Cookies and analytics data for improving user experience

C. Information from Third Parties

We may receive data from:

• Payment processors and service providers
• Credit bureaus and identity verification partners
• Property agents or management partners who refer you
• Publicly available sources such as corporate registries

3. Purpose of Data Collection

Propshake uses the data collected for the following lawful and specific purposes:

A. Service Provision & Operations

• To register and manage your account
• To process payments, subscriptions, and transactions
• To deliver facility management and maintenance services

B. Communication & Support

• To send notifications, alerts, and service updates
• To respond to inquiries and provide customer support

C. Personalization & Improvement

• To customize user experience and improve features
• To monitor app performance and usage analytics

D. Marketing & Promotions

• To inform you about new features, promotions, or partnerships (only with your consent)

E. Legal & Regulatory Compliance

• To comply with applicable laws, audits, and NDPC data protection obligations
• To detect and prevent fraud, misuse, or security incidents

4. Lawful Basis for Processing

Propshake processes personal data based on one or more of the following lawful bases:

A. Service Provision & Operations

• Consent: When you explicitly agree to data collection or marketing
• Contractual necessity: To deliver services under our user agreements
• Legal obligation: To comply with NDPA, AML/CFT, or tax requirements
• Legitimate interest: To improve operations, enhance user experience, and ensure system security

5. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share data under strict confidentiality and security conditions with:

• Service providers: Cloud hosting, IT infrastructure, analytics, payment processors, customer support vendors
• Business partners: Property managers, maintenance contractors, agents collaborating via Propshake
• Regulators or law enforcement: When required by law or court order
• Corporate transactions: In case of merger, acquisition, or restructuring
• Affiliates or subsidiaries: For internal business operations

All third parties are required to adhere to equivalent data protection standards.

6. Data Retention

We retain personal data only for as long as necessary for:

• Delivering services and maintaining your account
• Meeting legal, tax, or regulatory obligations
• Resolving disputes or enforcing agreements

After the retention period, we securely delete or anonymize the data.

7. Your Data Protection Rights

As provided under the Nigeria Data Protection Act (NDPA) 2023, you have the right to:

• Access: Request a copy of your personal data held by Propshake
• Rectify: Correct inaccurate or incomplete data
• Delete: Request deletion of your personal information (“right to be forgotten”)
• Restrict: Limit how we process your data
• Object: Opt-out of certain processing (e.g. marketing)
• Portability: Receive your data in a structured, commonly used format
• Withdraw consent: At any time, without affecting prior lawful processing

8. Cookies and Tracking Technologies

Propshake uses cookies and similar technologies to:

• Enable core functionality (logins, sessions, preferences)
• Improve performance and analytics
• Customize user experience
• Deliver targeted content or promotions (where applicable)

You can manage cookie preferences through your browser or device settings. Disabling cookies may affect functionality.

9. Data Security

We adopt industry-standard technical and organizational measures to secure your data, including:

• Encrypted data transmission (SSL/TLS)
• Secure data storage and access controls
• Periodic security audits and vulnerability assessments
• Staff confidentiality agreements and training
• Limited data access based on role authorization

Despite these measures, no system is completely secure. In case of a breach, Propshake will notify affected users and relevant regulators as required by law.

10. Cross-Border Data Transfers

Your personal data may be transferred or stored on servers located outside Nigeria. Propshake ensures that:

• Adequate data protection measures are in place (e.g. encryption, standard contractual clauses)
• Recipients uphold equivalent privacy safeguards

11. Children’s Privacy

Propshake does not knowingly collect or process data from children under 13 years of age. If you believe a child has provided us with personal data without parental consent, please contact us and we will take appropriate action to delete such information.

12. Third-Party Links and Integrations

Our Services may contain links to third-party websites, apps, or tools (e.g. payment gateways, Google Maps). Propshake is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before engaging with them.

13. Cookies and Tracking Technologies

Propshake may revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes. We will notify you of significant updates via email, in-app notice, or website announcement. Please review this page regularly for the latest version.

14. Acceptance

By using our Website or App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.